TMS Finance Limited is committed to delivering a high standard of service. This policy explains how we handle complaints in a fair, consistent, and timely manner.
A complaint is any expression of dissatisfaction regarding our services, employees, contractors, or policies—whether justified or not.
Clients or Customers
Contractors, Suppliers, or Partners
Members of the Public affected by our work
You may submit a complaint through any of the following channels:
Email: info@uktms.com
Phone: 0345 257 0161
In Writing: 28 Granby Road, Stockport, SK2 6ET
Acknowledgement: We will confirm receipt of your complaint within 2 working days.
Investigation: A relevant manager will investigate your complaint thoroughly within 7–10 working days.
Response: We will provide an outcome and propose a resolution based on our findings.
Escalation: If the issue remains unresolved, the complaint will be reviewed by senior management.
All complaints are handled confidentially and in accordance with data protection regulations.
We log and review all complaints to identify recurring issues and drive service enhancements. Feedback from complaints is used to improve our processes and overall customer experience.
As we are an appointed representative of White Rose Finance Group Limited, you may also contact them directly if you have any questions or feel that your complaint has not been addressed to your satisfaction. White Rose Finance Group Limited can provide additional support or assist in ensuring your concerns are resolved effectively.
Principal Firm Contact Email: compliance@whiterosefinance.com
Principal Firm Contact Phone: 0333 405 1954
If you are not satisfied with our response, or if eight weeks have passed and your complaint has not been resolved, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organization that helps settle complaints between financial businesses and their customers.
Contact Details for the Financial Ombudsman Service:
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 (free from most landlines) or 0300 123 9123
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
+44 (0)345 257 0161
Business finance specialist helping SMEs, property developers, and investors access tailored business loans and flexible funding options to support growth and development.
info@uktms.com
Phone: +44 (0) 345 257 0161
TMS Finance, 28 Granby Road, Stockport, Greater Manchester, England, United Kingdom, SK2 6ET
info@uktms.com
Phone: +44 (0) 345 257 0161
TMS Finance, 28 Granby Road, Stockport, Greater Manchester, England, United Kingdom, SK2 6ET
Book an appointment with a member of our team at your convenience through our online calendar today.
TMS Finance is a trading style of TMS Finance Limited (FRN: 1027582) who are Credit Brokers and are Appointed Representatives of White Rose Finance Group Ltd (FRN: 630772) Authorised and Regulated by the Financial Conduct Authority.
TMS Finance Ltd is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take all reasonable steps to ensure that the personal data you provide is collected, processed, and stored securely and lawfully.. We only share your data with trusted third parties — such as lenders, brokers, and packagers — where it is necessary to fulfil your request and always in line with your best interests. We do not sell or distribute your data to unrelated third parties
PLEASE MAKE BORROWING DECISIONS CAREFULLY, PROPERTY OR OTHER ASSETS OFFERED AS SECURITY MAY BE AT RISK IF YOU CANNOT KEEP UP WITH REPAYMENTS.
